Cookies Policy

Introduction

Van Experts, a trading style of Van Experts Limited (referred to using “We”, “Us”, “Our” or the “Company”), is a company registered in England and Wales under company registration number 03884273 whose registered office address is C/O Hayvenhursts, Fairway House, Links Business Park, St Mellons, Cardiff, CF3 0LT, United Kingdom.

Van Experts are committed to protecting your privacy and we promise to treat information securely, fairly and lawfully. This page is designed to inform you about what ‘cookies’ are, how they are employed within our website, how to switch off cookies within your internet browser and some useful links for further reading on this subject.

Both we and our advertising partners use cookies and similar technologies on this website for various purposes. If you do not accept these, neither us nor our partners will serve you personalised advertising. You may however still receive advertising that is not targeted or is served by other third parties that are not affiliated with us. You can change your mind and revisit your consent choices at any time by returning to this site. To find out more about how we use cookies and what benefits they bring, please take a few moments to read this policy.

What are cookies

Cookies are small data files that a website sends to your browser, which then, with your consent, stores it on the device that you are using to browse the website to distinguish you from other users of our website. Cookies are useful because they allow a website to recognise a user’s device and store some information about the user’s preferences or past actions. By continuing to browse our website you will have consented to our use of cookies in accordance with your browser settings.

There are different kinds of cookies with different functions:

• Session Cookies – are only stored on your device during your web session. They are automatically deleted when the browser is closed. An anonymous session ID is usually stored allowing you to browse a website without having to log in to each page. These cookies do not collect any information from your device;
• Load-Balancing Cookies – ensure the content of a webpage loads quickly and effectively by distributing the workload access across several devices. Load balancers issue a cookie which defines a specific timeframe for session stickiness or session persistence. This is where the load balancer creates an affinity between a customer and a specific network server for the duration of a session. Each time the load balancer receives a request, it checks whether the cookie is present, and this helps us to improve user experience and optimise network resource usage. The load balancer assigns an identifying attribute to a user, typically by issuing a cookie or by tracking the user’s IP details;
• Persistent Cookies – are stored on your device in between sessions i.e. it remains there when you close your web-browser. The cookie can be read by the website that created it when you visit that website again;
• Analytics or Performance Cookies – We also use ‘analytics’ cookies to help us make our website better for users who visit it regularly. They help us to understand users’ likes and dislikes and ascertain how we can make improvements for you.
• Essential Cookies – These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for such as obtaining a quote, logging into your account, or e-billing cannot be provided.
• Functionality Cookies – These cookies give you extra functionality e.g. being able to ask us to remember your preferences (such as your username, language or the region you are in) and provide enhanced, more personalised features. For instance, a website may be able to remember your log in details so that you don’t have to repeatedly sign into your account when using a device to access our website. These cookies can also be used to remember changes you have made to text size, font and other parts of web pages that you can customise. They may also be used to provide services you have requested such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and cannot track your browsing activity on other websites.
• Targeting or Advertising Cookies – These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of the ad campaign. They are usually placed by ad networks with the operator’s permission. They remember that you have visited a website and this information is shared with third parties or parties we have asked to do so on our behalf. These cookies are called retargeting cookies and will remember that you have visited our website and enable us to serve you with ads when you are visiting other sites e.g. to remind you of products and services you were interested in or to tell you about special offers and discounts.
• First-Party Cookies – are set directly by the website the user is visiting i.e. the URL displayed in the browser’s address bar. The function of this type of cookie is to retain your preferences for a particular website for the entity that owns that website. They are stored and sent between our servers and your device’s hard drive. These cookies may either be Session Cookies or Persistent Cookies and are not used for anything other than for personalization set by you;
• Third-Party Cookies – are set by a domain other than the one the user is visiting. The function of this type of cookie is to retain your interaction with a particular website for an entity that does not own that website. These cookies are usually Persistent Cookies and are stored and sent between the third party’s server and your device’s hard drive.

To find out more about the way cookies work, how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org

How and why we use cookies

We use cookies to give you the best possible experience on our website. Cookies allow you to do many things such as log on to your online account, have us ‘remember’ your log-in preferences, apply for products and services online, and use financial tools such as our Eligibility Check calculator. We also use cookies and other similar technologies to collect anonymous information so that we can improve your experience when you use our services. This not only allows us to remember your preferences but helps:

• make our websites work;
• let you navigate between pages efficiently;
• improves the efficiency of our website;
• collect statistical information to assist us and our partners to learn how you, our customer, use both our and their products and services;
• us to market to you and arrange content to match your preferred interests more quickly;
• us to meet our contractual obligations to make payments to third parties when you purchase a product or service visiting our website from a site operated by those parties.

Cookies are used by us to safeguard your privacy when you’re browsing our website. They also allow us to tailor the content of our website to suit your interests e.g. instead of displaying promotional messages about products or services you already have, they allow us to display other products or services you may be interested in.

When we include links to other websites, these will have their own privacy and cookie policies that will govern the use of any information you submit and as a result, we recommend you read their policies as Van Experts are not liable nor responsible for their privacy practices.

How we improve our email

We use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. This helps us to improve our content and make our emails more relevant to you.

If you wish to unsubscribe from any marketing emails you receive from us, please click on the link located in the footer of any marketing email you’ve received from us.

What types of cookies do we use

The types of cookies we use on our site are:

Summary of cookies used

Below is a list of the main cookies set by Van Experts. Please note that we may modify or update our cookies and this list will be updated whenever this occurs.

Some of our web pages may use electronic images known as Web Beacons, including Web Beacons supplied or provided by third parties, alone or in conjunction with cookies to compile information about users’ visits or uses of the site and any interaction with e-mails from Van Experts. Web Beacons are clear electronic images (sometimes known as clear gifs) that can recognise certain types of information on your device, such as cookies, time and date of page view, and a description of the page on which the Web Beacon resides. We use Web Beacons to operate and improve our website and e-mail communications. We may use information from Web Beacons in combination with other data we have about our customers to provide you with information about our products and services. These Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

IP addresses

When you visit our website, Van Experts collects your Internet Protocol (“IP”) addresses to track and aggregate such information e.g. we use IP addresses to monitor the regions from which users navigate the website. IP addresses will be stored in such a way so that you cannot be directly identified from the IP address.

How we work with trusted third parties

We may allow third party organisations to set cookies using this website in order to deliver services. If you would like more information about the cookies used by these third parties, please see the detailed information provided in the “What types of cookies do we use” section.

Tags, local storage

We also use tags and local storage to help us enhance your browsing experience.

Tags are a small piece of code which are placed on our website and collect data from our website. They will not be stored on your browser; however, they may use cookies which could be placed on your browser.

Local storage is stored locally on your device browser like cookies, history, bookmarks, etc. It contains ‘name/value’ pairs (i.e. postcode / “CF3 0LT”, surname / “Smith”) and the web page can only access data stored locally within its domain. Information collected by local storage is not sent to an internet server, unlike cookies, unless there is a specific reason for us to store the data collected (e.g. for analytics purposes).

If you would like further information on cookies and local storage, please visit:

• https://www.allaboutcookies.org/
• https://www.aboutcookies.org/
• https://www.youronlinechoices.com/uk/

What happens if you disable cookies, tags and local storage in your browser

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. Most web browsers automatically accept cookies, but you do not have to accept cookies and you may at any time reject or block the use of cookies and delete all cookies currently stored on your device. You can prevent the use of cookies and local storage by changing your internet browser settings. Please refer to your browser vendor’s website for details on how to do this as different browsers have different procedures for disabling the use of cookies and local storage.

You can disable targeting cookies for advertisements here: http://www.youronlinechoices.com/uk/your-ad-choices.

Cookies within mobile applications

Only essential cookies are used by us within our mobile applications. You will not be able to opt-out or delete these cookies because they are critical to the functionality of the application. These cookies will not be shared with any other application on your mobile device.

Frequently Asked Questions

How can I manage my cookie preferences? For more information about how to amend your preference for tailored content cookies, please refer to https://www.aboutcookies.org.uk/managing-cookies

Can I opt-out of all cookies? You can opt-out of all cookies through your browser settings. Your browser’s help function will tell you how to do this.

Please note however that cookies are often used to enable and improve certain functions on our website. If you choose to turn certain cookies off, it is likely to affect how our website works e.g. if your browser is set to disable ‘session’ cookies, you will still be able to view our website but you won’t be able to log on to your My Van Experts account.

Can I opt-out of Van Experts ads I see on other websites? Some of the third party advertising networks who help deliver these adverts allow you to opt out of receiving advertising from their network by using the Your Online Choices link: https://www.youronlinechoices.com/uk/. For further details, please visit the Your AdChoices link: https://youradchoices.com/

Contact us

We’re here to help you answer your queries and we’re always looking for ways to help us improve so please help us in telling us how we could do better for you. If you require any further information on anything in this policy or wish to contact us or our Data Protection Officer (DPO), our contact details are:

Registered Office Address:
Van Experts Limited
C/O Hayvenhursts
Fairway House, Links Business Park
St Mellons, Cardiff
CF3 0LT
United Kingdom

Telephone Number: [Your telephone number]
Email Address: [Your email address]
DPO Contact: [Name of DPO]
DPO Email Address: [DPO email address]

Changes to our cookie policy

This cookie policy is subject to change at any time. It was last changed on [Current Date]. If we make any changes to this cookie policy, we will publish the revised cookie policy on our website and we will update the date on which it was last changed.